Small Repairs

You should report repair requests to the landlord or manager. However, there are repairs that you should carry out yourself, the guidelines can be found on the website of the national government. However, exceptions can be made in your rental contract, so read your rental contract carefully.

Once your repair request has been received, a service technician or management employee will contact you to make an appointment or the landlord will provide you with the service technician’s telephone number so that you can contact him yourself.

However, please check in advance whether the repair should be carried out by yourself (if the service technician comes to you for nothing, it will usually cost you €35 <-> €55 excluding VAT, which is a waste). Describe the problem as clearly as possible and indicate on which telephone number(s) you can be reached.

In summary, some repairs are at the expense of the landlord, but other repairs are at the expense of the tenant. All repairs in accordance with the Small Repairs Decree (BW, title 7.4, art. 217) are at the expense of the tenant. Check in advance whether the repair is at your own expense. Please note that if the service technician comes to you for free, there are costs involved. Of course, the landlord or manager can also take care of the repair for you if the costs are at your own expense. You can submit your repair request here.

Repairs

Call the fire brigade.
On working days between 09:00 and 17:00, inform the landlord or the management office immediately, otherwise the next working day.

Power failure

Check that all fuses are properly connected / check the earth leakage.
Call your supplier to see if there is a fault and report this fault.
Inform the landlord or the management office on working days between 09:00 and 17:00, otherwise the next working day.

No water

Call your supplier to see if there is a fault and report this fault.
On weekdays between 09:00 and 15:00, inform the landlord or the management office otherwise the next working day.

CV Failure

Check if there is enough water in the CV and if the radiators are bled, if not top up.
On weekdays between 09:00 and 17:00 inform the landlord or the management office otherwise the next working day.

Blocked drain/sewer

Cleaning and unblocking of the internal sewer up to the connection point from the living area of the rented property to the municipal sewer or the main sewer is at the expense of the tenant himself. You must therefore call in a sewer cleaning service yourself.

Leakage from upstairs neighbors

Contact upstairs neighbours and have the problem solved immediately
If no contact, put a letter through the letterbox to contact the landlord or the manager.
On weekdays between 09:00 and 15:00, inform the landlord or the management office, otherwise the next working day.

Leakage

Check where the leak is coming from and make emergency arrangements.
Inform the landlord or management office on working days between 9:00 and 15:00, otherwise the next working day.

Burglary

Call the police and inform the insurance company
Inform the landlord or the management office on weekdays between 09:00 and 15:00, otherwise the next working day.
Call a locksmith during evening hours and weekends (see below).

Lock defect

On weekdays between 09:00 and 15:00, inform the landlord or the management office otherwise the next working day.
In the evening and at the weekend you can call locksmith Alter on 0174 70 02 93.
You (the tenant) must pay these costs yourself, but here you are assured that you never pay too much!
Please note: Only after consultation and approval by the landlord can the costs of the general front door lock be reimbursed (according to market rates).

Gas heaters, central heating and geysers

We would like to point out that you must ensure the annual cleaning of the gas heaters, central heating system and/or geysers unless you have contractually agreed otherwise. Because cleaning equipment is extremely important for safety, correct operation and a longer lifespan, we specifically ask you to pay attention to this. If it is arranged by the landlord or the management office, you do not have to do anything. If you arrange it yourself, please send a copy of the invoice to the landlord or the management office. If you fail to do so, the landlord or the management office will assume that no maintenance has been carried out and any repair costs will be charged to you.