General Tenant
Information
Landlord’s declaration
If you are moving and need a landlord’s statement, you can request one by sending an email to info@bloseemgroup.nl and the costs for this statement are 18.15 euros including VAT.
Payment arrears
Are you unable to pay the rent or are you unable to pay it on time? Please contact us immediately. Even if you think you will not be able to pay soon. In consultation with the owner of your home, it may be possible to enter into a payment arrangement. With a payment arrangement, you pay your payment arrears in a maximum of three installments. This means that you pay an additional amount each month, on top of the rent.
Please note! We charge EUR 10,- administration costs per installment payment.
Repairs
You should report repair requests to the landlord or manager. However, there are repairs that you should carry out yourself, the guidelines can be found on the website of the national government. However, exceptions can be made in your rental contract, so read your rental contract carefully.
Once your repair request has been received, a service technician or management employee will contact you to make an appointment or the landlord will provide you with the service technician’s telephone number so that you can contact him yourself.
However, please check in advance whether the repair should be carried out by yourself (if the service technician comes to you for nothing, it will usually cost you €35 <-> €55 excluding VAT, which is a waste). Describe the problem as clearly as possible and indicate on which telephone number(s) you can be reached.
In summary, some repairs are at the expense of the landlord, but other repairs are at the expense of the tenant. All repairs in accordance with the Small Repairs Decree (BW, title 7.4, art. 217) are at the expense of the tenant. Check in advance whether the repair is at your own expense. Please note that if the service technician comes to you for free, there are costs involved. Of course, the landlord or manager can also take care of the repair for you if the costs are at your own expense. You can submit your repair request here.
Repairs
Call the fire brigade.
On working days between 09:00 and 17:00, inform the landlord or the management office immediately, otherwise the next working day.
Power failure
Check that all fuses are properly connected / check the earth leakage.
Call your supplier to see if there is a fault and report this fault.
Inform the landlord or the management office on working days between 09:00 and 17:00, otherwise the next working day.
No water
Call your supplier to see if there is a fault and report this fault.
On weekdays between 09:00 and 15:00, inform the landlord or the management office otherwise the next working day.
CV Failure
Check if there is enough water in the CV and if the radiators are bled, if not top up.
On weekdays between 09:00 and 17:00 inform the landlord or the management office otherwise the next working day.
Blocked drain/sewer
Cleaning and unblocking of the internal sewer up to the connection point from the living area of the rented property to the municipal sewer or the main sewer is at the expense of the tenant himself. You must therefore call in a sewer cleaning service yourself.
Leakage from upstairs neighbors
Contact upstairs neighbours and have the problem solved immediately
If no contact, put a letter through the letterbox to contact the landlord or the manager.
On weekdays between 09:00 and 15:00, inform the landlord or the management office, otherwise the next working day.
Leakage
Check where the leak is coming from and make emergency arrangements.
Inform the landlord or management office on working days between 9:00 and 15:00, otherwise the next working day.
Burglary
Call the police and inform the insurance company
Inform the landlord or the management office on weekdays between 09:00 and 15:00, otherwise the next working day.
Call a locksmith during evening hours and weekends (see below).
Lock defect
On weekdays between 09:00 and 15:00, inform the landlord or the management office otherwise the next working day.
In the evening and at the weekend you can call locksmith Alter on 0174 70 02 93.
You (the tenant) must pay these costs yourself, but here you are assured that you never pay too much!
Please note: Only after consultation and approval by the landlord can the costs of the general front door lock be reimbursed (according to market rates).
Gas heaters, central heating and geysers
We would like to point out that you must ensure the annual cleaning of the gas heaters, central heating system and/or geysers unless you have contractually agreed otherwise. Because cleaning equipment is extremely important for safety, correct operation and a longer lifespan, we specifically ask you to pay attention to this. If it is arranged by the landlord or the management office, you do not have to do anything. If you arrange it yourself, please send a copy of the invoice to the landlord or the management office. If you fail to do so, the landlord or the management office will assume that no maintenance has been carried out and any repair costs will be charged to you.
General maintenance
Cleaning and keeping equipment clean is an important aspect of the continued proper functioning of that equipment. This does not only apply to central heating, geysers and gas heaters, but also to the refrigerator, washing machine, dishwasher and other household appliances. The refrigerator must be cleaned regularly, the freezer defrosted, the dishwasher cleaned, salt refilled, etc. If you have any doubts, you can of course always contact us.
In case of emergency you can call the number: 0174 70 02 93. Please note; if you call for anything other than an emergency we are forced to charge EUR 50.- administration costs.
Good Landlord Act
This Protocol for the allocation of rental properties to prospective tenants is used in the context of the Good Landlord Act and aims to make it clear to all parties involved how the allocation of a rental property is achieved. This Protocol is aimed at preventing (housing) discrimination.